A Spring Wedding at Graydon Hall Manor

Jamie and Aidan were married May 27, 2022 at Graydon Hall Manor in a beautiful outdoor ceremony in the gardens and a reception under the tent. Photographed by Alix Gould Photography and florals by Sweet Woodruff, it truly was a stunning garden vibe. Graydon Hall Manor is one of the finest wedding venues in Toronto with exceptional service, an incredible food and beverage experience, and impeccably maintained grounds. The venue is exclusive to the couple and options are endless in how couples choose to use the space. It truly feels like you’ve stepped into another world when really you’re a short trip from the heart of downtown Toronto.

Beauty by Jen Evoy and music from St. Royals.

The Best Toronto Area Wedding Venues with Epic Food, Service and Design Experiences

After almost a decade in the Toronto wedding scene, I’ve experienced my share of wedding venues and there are a few that easily stand out from the rest. My clients want venues that offer not only a beautiful backdrop but also a culinary experience and level of service to match. I’ve compiled my favourite Toronto area wedding venues that are the best at consistently offering all three favourite requirements.

  1. THE UNIVERSITY CLUB OF TORONTO

    I’ve talked before about my love for The University Club of Toronto, so it should come as no surprise that it tops my list of favourite wedding venues in the Toronto area. This venue has everything. It’s centrally located at Queen and University and easily accessed by both public transit and car. While there are lots of hotels nearby, there are also hotel rooms available on the property. Osgoode Hall is right across the street and, bonus points, it doesn’t require a photography permit! With exclusive use of the property, there are so many options for event flow and the Presidential Suite on the main floor is perfect for getting ready on site. My favourite event flow is getting ready in that beautiful Presidential Suite, ceremony upstairs in the Library, cocktails in the Pine Lounge on the main floor, and back up to the second floor for dinner in the Ballroom and dancing back in the Library post-dinner!

    It’s also incredibly beautiful both inside and out with lots of character and architectural details and it plays really well into endless colour palettes. The food is AMAZING, the service is impeccable. Oh, and did I mention the butter is whipped and formed into swans?! Yes, swans.

    See more of Emilie and Leo’s amazing wedding at The University Club of Toronto here.

university-club-of-toronto-wedding-planner-22.jpg
0436-Emilie-Leo-Married%C2%A92019WillReidPhoto.jpg

2. THE ARLINGTON ESTATE

Located just North of Toronto, in Kleinburg, Arlington Estate offers not only a beautiful space but a top-notch client and guest experience. They also take good care of all vendors coming in, making it an especially lovely place to work and easily on the list of favourite Toronto area wedding venues. There’s a beautiful outdoor space for wedding ceremonies and the East and West Wing Ballrooms are the perfect base and opportunity to add your own style. Everything you could imagine has been taken care of in this space with stunning bridal suites, large terraces overlooking the gardens and even espresso machines in the lobby bar. Not only is the food is impeccable but its presentation is beyond. They’re flexible with drop off and pick up times for your personal items and it’s just all-around a wonderful space to be.

Arlington-Estate-Wedding-Planner-Toronto18.jpg

3. ELORA MILL

Perfect for an easy mini-destination wedding, The Elora Mill is an absolute gem. Elora is a gorgeous small town and incredibly quaint for the perfect weekend getaway just an hour and a half from the Toronto core. The Mill’s hotel has a spa on-site for some relaxation time and the Elora Gorge allows for some exploring and of course, epic photos. Everywhere you look, this town and property are nothing but beautiful. Both the outdoor ceremony space and the indoor rain backup of the Chapel are absolutely stunning so regardless of the weather, you simply cannot be disappointed with the backdrop. The reception spaces will take your breath away with their unique, very upscale, and elegant, yet rustic design. The whitewash oversized harvest tables pair perfectly with the linen-covered round tables to create some extra interest in the space. The culinary experience is perfect for the foodie and the service experience is unmatched. The only shortcoming is the lack of flexibility with the ceremony times, but that can be easily overlooked with the beauty of the space and when you realize how well they run their show and just how many design details come with this space.

See more of Suzanna and Kyle’s Elora Mill wedding here.

Elora-Mill-Wedding-Planner-Pearle-Hospitality9.jpg

4. THE PEARLE HOTEL

While The Pearle Hotel is a brand new hotel, there is no doubt in my mind that this will be a massive shakeup to the Toronto wedding scene. Based in downtown Burlington, Ontario, The Pearle Hotel is owned by Pearle Hospitality who also owns the aforementioned The Elora Mill. As with the rest of their properties, the aesthetics of this space are top-notch and the service will be second to none. There are hotel rooms on-site and a Hammam Spa perfect for relaxing and a weekend getaway for your guests! There are stunning views of Lake Ontario from both event spaces and also quick access to the waterfront and Spencer Smith Park which is free for wedding photos. Fitting for weddings of 150 to 400 guests, it’s definitely a space to watch and experience to have when it opens in the spring of 2021.

The Pearle Hotel Wedding Venue Downtown Burlington Wedding Planner Laura Olsen Events
The Pearle Hotel Wedding Venue Downtown Burlington Wedding Planner Laura Olsen Events

5. STRATUS VINEYARDS

Located in Niagara-on-the-Lake, the heart of Niagara’s wine country, Stratus Vineyards offers a beautiful blend of modern contemporary and garden party vibes. It’s about an hour and a half from Toronto and perfect for a weekend getaway experience for couples and their guests. While there are no accommodations or spa on-site, there is an endless number of options nearby. The wine is obviously amazing and all beers offered are local, which is such a plus for those who love supporting local. They have a few preferred caterers, all of whom will blow your taste buds away, and they’ll also work with Stratus to pair wines with each course for the ultimate experience.

As for ceremony and reception options, the most popular is to have the ceremony outside facing the vineyard, cocktails on the terrace, reception in the Press Alley, and dancing in the retail space. So with exclusive use of the space, you’re really able to use all areas! If you’ve got extra in your budget, you can reverse things by putting a tent out on the grass for dinner and having your ceremony inside!

There are two things to note about hosting a Stratus Vineyards wedding. The first being the strict timing they have regarding wedding party, guest arrival, and ceremony start times, but it’s all done in an effort to ensure the experience of their retail customers is a positive one. Sound restrictions can also be a concern for some couples so if you wanted to dance the night away under the stars you’ll be disappointed as there are strict rules in the Niagara area about noise levels especially after 11p so you’ll have to move your party inside the retail space for dancing.

For more images from Jane and Jason’s tent wedding at Stratus Vineyards, click here.

Stratus-Vineyard-Wedding-Niagara-On-The-Lake-Wedding-Planner-17.jpg

Arlington Estate Wedding | Toronto Wedding Venue

Jessica and David's Arlington Estate wedding took my breath away right from the moment we sat down to even start planning. I was so excited to be able to work at a new Toronto wedding venue, especially one as beautiful as The Arlington Estate. It's one thing to put things on paper, but to actually see them come to life is what makes it all worthwhile. This is true for both the wedding design, but also the venue itself! The team at The Arlington Estate were wonderful, courteous and professional and having been so new, it's clear they really value their role in the industry. In the four months they had been open, they had managed to be miles ahead (despite a few hiccups, which were to be expected!) of even some venues having been open for years.Jessica and David were planning from afar as they currently live in NYC. It's difficult to be planning from another city, so having someone on your side to help with the logistics certainly helps to ease the stress. She had a great team of family here at home, but knowing she wanted them to also enjoy the experience, she brought me on board to help her out! It was such a pleasure planning and designing this wedding from Jess' romantic, candlelit vision. Logistics of the day needed to be carefully planned as we started Jessica and David's day at her parents' house, then traveled downtown to St. Andrews Catholic Church for the ceremony. From there, we shuttled wedding party and extended family to Osgoode Hall for wedding photos, then on to The Arlington Estate for a few last photos and wedding reception. See all the gorgeous details captured by Tara McMullen, and the incredible smile the bride donned the whole day, below!

Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events1.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events2.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events3.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events4.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events5.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events6.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events7.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events8.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events9.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events10.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events11.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events12.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events13.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events14.jpg
Arlington-Estate-Wedding-Planner-Toronto-Laura-Olsen-Events15.jpg

Photography  Tara McMullen Photography
Florals  Hunt and Gather
Stationery  Paper and Poste
Sweets Table  Cakelaine
Venue and Catering The Arlington Estate
Toronto Destination Wedding Planning and Design Laura Olsen Events.

Before the Wedding, Ontario Marriage Requirements

Wedding season is here! Before you run off to get married, you will need to make sure you have met the Ontario marriage requirements and obtained your marriage licence!

Wedding bands, wedding rings, getting married in ontario, toronto wedding planner

Before you can get married, you'll need a marriage license, which can be obtained from any town across Ontario. In other words, it doesn't matter whether it's obtained in Ottawa and the wedding is in Toronto, you can get it from anywhere! A marriage license is valid for 90 days from the date it was issued so you will need to wait until you are within 3 months of the wedding before you apply.

STEP 1

Download the Marriage Licence Application form (PDF)

STEP 2

Collect two pieces of valid government-issued identification for you and your wife or husband-to-be.One piece of identification must include your photo.

  • birth certificate (including any change of name certificates);

  • passport;

  • record of immigrant landing; Canadian Citizenship Card;

  • driver's licence;

  • or Ontario Photo Card.

STEP 3

Find a local city hall, town hall or municipal office.

STEP 4

Bring the completed application form, identification and payment to your local city hall, town hall or municipal office. The price for the marriage license will vary in each city/municipality so be sure to check with your l before heading out.

STEP 5

Bring your marriage license and all paperwork with you to be passed off to your officiant or wedding planner.

STEP 6 

After the ceremony, be sure to place the remaining paperwork from your officiant in a safe, secure place.

Tips for Creating a Wedding Day Timeline

You’ve worked steadily for months carefully crafting every detail of your wedding. Now it’s important to make sure that the logistical pieces of the day are perfectly planned, too. Today I’m sharing the top three areas to watch when creating a wedding day timeline.

Transportation and Travel Time

Be realistic with exactly how long it could take you to travel between locations and actually over schedule your travel time. Worst case scenario, you get there faster than you anticipated and actually have a few moments to breathe, have a drink or a snack, and reflect on the wedding day so far! It could even be the difference of making a quick pit stop at an unexpected photo location.

Do a test run on a busy Saturday and pick one where there are a lot of things happening in and around the city that could cause potential delays. Be in the know of planned construction that is en route to the event and plan out alternate routes.

Photography

Ensure you have left room for both setup and pack up time for your photographer and videographer before and after each set of photos in addition to the time required to travel. It may not seem like much, 5 minutes to unpack and do test shots, and another 5 minutes to pack up at the end of the session is ultimately taking 10 minutes out.

When you’ve scheduled enough time for your photos, you’ll immediately feel more relaxed and actually look better in your photos. You’ll have time to get just the right shot and maybe even a few you hadn’t expected, rather than just the ones on the list!

Family and extended family photos are always crazy. Especially during cocktail hour. Aunt Jane has gone to the washroom, Uncle John has gotten caught up with a relative he hasn’t seen in years and is nowhere to be found. Be sure to have a thorough list of what photos you want to accomplish during this time and assign responsible family members to assist with rounding these folks up. Let them know ahead of time where they need to be and when. Perhaps even have an announcement made by your officiant at the end of the ceremony as another reminder. Your planner and photographer have never met Aunt Jane and Uncle John, so your photographer and planner will thank you when you have someone who knows the family helping to round them up!

Dinner Service / Speeches

One of the areas in which the schedule is most unpredictable is during dinner service. A typical plated dinner service is around 2 to 2.5 hrs depending on the number of speeches and courses served but it’s not unusual for it to be running 30 to 45 minutes behind. I’ll let you in on a little secret, though. It’s rare that the catering staff are the reason for it running behind. In fact, they’re watching closely and timing their courses to ensure you are getting your meal exactly how they want it (and you expect it) to be served - hot and tasty! No one wants over-cooked chicken or well-done beef, but unfortunately, it’s a possibility if your speeches are running too long.

Keep the speeches to a minimum and be very clear with those giving speeches that they stick to a strict time limit.

Ask your venue if they have any requirements as to where speeches should or should not be scheduled during dinner service. Maybe they have restrictions on any speeches between the appetizer and main course to ensure the entrees are served hot and exactly as intended. Maybe they have strict rules not to clear or serve during speeches as it’s inevitably noisy and distracting no matter how quiet they try to be. It’s also often deemed disrespectful. Being in the know of these things well ahead of setting your evening schedule is key to success.

Over the last couple of years, I have been encouraging my clients to include the majority of their speeches during their rehearsal dinner. At the very least, the bride and groom should say a few words at the wedding to thank guests for taking time out of their busy lives to celebrate with them and to do a small toast to each other and their new life together. It’s also lovely for the parents to say something, but I highly suggest speeches during the wedding dinner reception are limited to these.

Lastly, the fewer speeches you have, the less you have to worry about chasing down the people who need to be present! Maybe this time mom has made a quick trip to the washroom but as soon as she gets back, dad has popped out to enjoy a cigar. It’s a fine dance getting all of these people to be in the same place at the same time as they tend to get restless the longer they sit around while dinner service drags out. 

Now go on out there and get started creating a wedding day timeline that will actually work FOR you and not against you!

Geometric and Floral Wedding at Airship 37

It was such an honour designing Christina and Patrick's wedding at Airship 37 this November. One of my favourite things about this space is that the opportunities with hanging ceiling decor are endless. The Berkeley Events team is excited to hear unique ideas and willing to assist with installation, something so hard to find with wedding venues nowadays. Keep scrolling to see more of this airy and feminine geometric and floral wedding and learn more about the incredible team.

Distillery District Wedding, Airship 37, Toronto Wedding Planner, Laura Olsen Events, Industrial Wedding Venue

The Details

For Christina and Patrick, we wanted to keep it pretty, airy, timeless and intimate, without being overly girly. For stationery, we opted for a rose-gold foil wedding invitation suite and created a seating chart inspired to flow with the suite. As a cost saver, we used the in-house silver Chiavari chairs and expanded our design foundation from there. To gussy up the chairs, we added pink chair wraps for the first row of chairs during the ceremony which were repurposed for the head table during the reception. I then wanted to add texture and pattern but chose to do it in a monochromatic tone, one way to make a mixture of opposing styles work together fluidly. So I picked shades of silvers and ivories in a variety of patterns for the linens and opted for silver ring charger plates to add that little bit of tension with the square and round patterns. Blush and Bloom accented it with beautiful blush and white blooms. Finally, we added a ton of silver mercury glass and clear diamond cut glass votives and hurricanes to reflect the light and add even more texture.

Photography Heart and Sparrow
Florals Blush and Bloom
Venue and Catering Airship 37
Stationery Minted
Cake Sweet Regards by Daniela
DJ Enjoi DJ Outfit

Planning a Tent Wedding, Everything you Need to Know: Part 1

So you’ve got a large and gorgeously landscaped property and are thinking about planning a tent wedding in your backyard. It’s a lovely gesture to host your friends and family at your home, but you’ll want to be properly prepared for exactly what comes along with this task.I’ve heard it time and again from clients - they want to save money by doing it at home. While it’s not impossible, it’s all based on your expectations. If you’re wanting to create a space that feels like it’s an extension of your home, you can be looking at huge costs and loads of stress. Whereas if you don’t mind a more casual affair, with less glamourous finishes, you may well save some dough! There will always be things that could potentially outweigh the ease and comfort of a venue that is ready to handle all of the components an event requires. Today we’re going to take a look at the pros and cons of planning a tent wedding and the basic things you should consider before you make a final decision.

Backyard Tent Wedding, Life Images Oakville Wedding Photographer, Laura Olsen Events, Toronto Wedding Planner, Oakville Wedding Planner

Permits and Insurance

First up, consider the legal obligations you have for hosting the event at home. You should check with your insurance company to be sure you are covered. Most companies will offer temporary insurance to cover your event if it isn’t covered under your existing policy. Each city requires zoning and temporary structure permits. It is typically a 10 day processing period for both the zoning and the permits so be sure to plan this well in advance. The tent company should also be able to inform on what permits are required and they often offer the service of getting these permits on your behalf. Be sure that the tent company carries liability insurance and one of the installers should remain at the event to make required adjustments. Special Occasion Permits (SOPs) through the LCBO are not required for private estates if you are not selling tickets to the event where alcohol is served.

Event Flow

When guests first arrive, where should they go? If cocktail hour is to be uncovered, where will guests go in the event of rain during this period? There will be a lot happening in the reception space especially if it is also being used as the ceremony space. Will you need tents for the catering staff for clearing and prep stations? Where should washrooms be placed so they aren’t an eyesore, but are also easily accessible? Will you also host a farewell brunch the following morning under the tent? You'll want to consider the flow and set up for this event as well.

Backyard Tent Wedding, Life Images Oakville Wedding Photographer, Laura Olsen Events, Toronto Wedding Planner, Oakville Wedding Planner

Backyard Tent Wedding, Life Images Oakville Wedding Photographer, Laura Olsen Events, Toronto Wedding Planner, Oakville Wedding Planner

Electricity

Often forgotten electricity is a huge source of last-minute panic. Most people think they’ll just plug everything into the outlets on the outside of the house. What they don’t know, is that they are often running off one circuit so you’ll blow the fuse within minutes of nightfall, when you turn on all of the lights and your dance floor opens. You should definitely hire an electrician to be sure the power is being evenly distributed, to know exactly what your house can handle, and if you should be running another panel from the home. I once had clients run sets of extension cords from different circuits in the house to power the various components because they didn’t want to rent a generator or hire an electrician. What they didn’t consider, is that they weren’t heavy-duty extension cords and that the more extension cords you extend together, the power will decrease by the time it reaches the intended destination. In another situation, my clients did rent a panel but they simply plugged it into the one circuit outside the house. This should have been properly installed by an electrician to ensure it was running from a higher voltage outlet (think the oven or dryer). Endless trips down to switch the breaker were made by the father of the groom, meaning he barely got to enjoy the party. The hundreds of feet of twinkle lights they had strung into the trees were never enjoyed by guests and there was constant monitoring of what power was being used inside the house by house guests! Please do yourself the favour and ask each of your vendors about their specific electrical requirements so you can gauge exactly what power constraints will be placed on your house. Vendors to think about include the tent company (ie.lighting for both main and catering tent, if required), caterer, DJ, washrooms, cooler, photobooth. This way, you can be properly prepared to ensure a smooth wedding reception where you get to enjoy rather than panic over the things that could have been avoided.

The Extras

Flooring If the tent is going to be placed on a grassy area, I highly suggest adding a floor to your tent even though it’s an added expense. Not only is it incredibly frustrating walking on grass in heels, but it’s also just as annoying to sit in a chair that never really sits level and sinks into the ground.  Lastly, and most importantly, if it rains a raised floor will be much better than soggy wet grass. When you do add flooring, keep in mind that your lawn will basically be ‘finished’ for the rest of the summer and if heat builds up underneath it, the entire lawn may need to be resodded.

Lighting is not only a necessity, but it’s an easy way to add character to the tent so I’d suggest a bit of a splurge here. Also plan to have some sort of lighting leading guests from the tent to the washrooms or to parking so they don’t trip or get lost.

Cooling and Heating Weather is a hard one to anticipate especially if you’re getting married in the spring or fall. With today’s weather, things can go either way - chilly or crazy hot. Closing the tent walls can help significantly reduce the wind, chill and even bugs, but you’ll want to consider adding climate control to make sure your guests are comfortable for the entire evening. Draping Depending on the type of tent you rent, you may hate the appearance of the ceiling and walls from the inside. It’s not cheap to drape an entire tent, but it sure does add to the ambiance and aesthetic, making it feel more like ‘home’.

The Other Vendors

When planning a tent wedding, there are more than just a few vendors you'll need to make the event flow smoothly. Consider the following vendors to make your life easier!

Fogging Will it be in a heavily wooded area that could tend to be really buggy? You may want a fogging service to come by. They normally require no one to be on the property while they are spraying and will want to at least 24 hours after it has been sprayed for it to be effective. Typically lasts up to 4 days.

Cooler Rental You’ll want to rent a large cooler to keep beverages, ice, and food cold. You'll also require power to keep this running, so be sure to consider this when planning your electrical requirements.

Garbage Removal It can be quite surprising how much waste is created at the wedding just with food and beverage alone. Cities often have a limit of garbage bags per house on pick up day, so you may want to hire a service to remove the garbage after the wedding if the caterers aren’t taking the waste with them.

Restrooms Renting high-quality washrooms are imperative to the guest experience and luckily there are some beautiful options out there now! I recommended that you have at least 2 stalls per 50 guests of each gender, though I do recommend having more for your female guests as we all know well that there are always lines! The company will provide extra paper towels, soap, toilet paper, so there is no need to buy extra, though you may want to buy it. Will you have separate washrooms for the catering and wait staff or will they be using the same restrooms? If the latter, be sure to include them in your guest count when determining the size of the restroom trailer to rent. The big question during the event is to determine exactly who will be maintaining the washrooms throughout the evening? The catering staff? A member of your family?

Security If there’s one thing you must do aside from the legal components, it’s hiring a security service to monitor your home. While we trust our guests, there will be lots of strangers roaming the property the evening of the wedding (ie. caterer and service staff, tent company, and possibly some guests you don’t even know. Having a security service to monitor who is moving about the house is imperative to your home’s security and personal belongings.

Parking & Valet It’s normal to expect that approximately 50% of your guests will drive. Some towns have issues with parking for longer than 3 hours on streets and you’ll also want to be responsible if alcohol is being consumed, so consider the following things:

  • a shuttle service from the hotel;

  • consider renting out the parking lot of a local community centre or business that would be closed during the evening;

  • Have taxi numbers readily available, or someone assigned to call taxis on your guests’ behalf. You can also offer taxi chits for your guests at the end of the evening;

  • a valet service for your guests’ convenience.

Backyard Tent Wedding, Life Images Oakville Wedding Photographer, Laura Olsen Events, Toronto Wedding Planner, Oakville Wedding Planner

Backyard Tent Wedding, Life Images Oakville Wedding Photographer, Laura Olsen Events, Toronto Wedding Planner, Oakville Wedding Planner

The Setup and Teardown

The setup and tear down when planning a tent wedding can be a tricky dance. You’ll need to carefully orchestrate drop off and pick up times for each vendor so they don’t interfere with each other. The chairs and tables other rentals can’t be delivered until after the tent has been set up and vice versa on tear down. The setup of the tent alone can take anywhere from 4-8 hours depending on size and requirements. It is highly recommended that the tent be installed at least the day before the wedding if not two.

Is your property large enough to accommodate the delivery trucks? They are often large and need a big enough space to turn around and unload.

Assign someone to do an inventory count of everything when the rental company drops everything off and again before they return to collect after the completion of the event. If you have a sprinkler or irrigation system, be sure it is turned off in advance of the tent delivery and setup and for the duration of the wedding weekend. Have a good plan for setting up on the wedding day. The tent company should offer setup of tables, chairs and other rentals they provide, typically for an additional fee and the caterer should handle any of linens and place settings. You’ll still want to assign someone to double-check that everything was set up according to plan. Does a table that requires only 7 place settings actually have 8 places? It’s an easy mistake to make if the last minute changes or final plans weren’t communicated to the tent or caterer. Designate a smoking area with proper ashtrays.

Remind your neighbours of your ceremony start time so they don’t decide to mow their lawns during the middle of it.

Following the wedding, the rental company will require that the chairs be stacked, tables are collapsed, and everything is neatly arranged in one spot. Consider who will be responsible for collapsing and tidying everything at the end of the evening and the day following the wedding.

Who will be responsible for taking the extra alcohol inside at the end of the evening? Who will be responsible for returning any extras to the liquor store? Remember that open cases or labels that have been wet/ruined cannot be returned.